Before you contact support
- Keep the exact tool URL handy.
- Note the source file format, file size, and the mode you used.
- Capture the text of the error or the mismatch in the result.
- If possible, explain what outcome you expected instead.
Support
Support
Use this page when a workflow behaves unexpectedly, an upload fails, or a result needs clarification before you can move on.
The fastest way to get help
Tool issues
Tell us which page you used, whether you were in manual, upload, or import mode, and where the result stopped matching your expectation.
Upload problems
Mention the file type, extension, approximate size, and whether the page rejected the file before processing or failed after submission.
Result questions
If the result looks plausible but you want to understand it, tell us which value, metric, or output block is unclear so we can respond precisely.
Contact support
Use the contact form when you are ready to report an issue or ask for help. It is the fastest way to reach the team with the context we need.
Typical things support can help with
Clarifying workflow modes, validating import-file shape, diagnosing upload rejections, checking whether a tool expects audio versus text, and explaining why a result looks different from what you anticipated.
If the issue is broader than one page, include the sequence of tools you used. That helps us spot where the friction really started. When you are ready to report it, use the contact form so the message includes the context we need and passes through the built-in spam protection.
The contact form is guarded with a hidden honeypot field, a minimum fill-time check, and IP-based rate limiting so that support stays useful for real users instead of bots.