In a startling disclosure that has ignited widespread indignation, Grammy-winning artist Zakes Bantwini has brought to light his family’s disheartening experience with Old Mutual. According to Bantwini, the insurance behemoth compensated his family with a mere R380 following his mother’s demise in 2007. This revelation has surfaced amid a flurry of grievances against Old Mutual, accused of refusing to honor policy payouts and defying court orders, triggering calls for a boycott and significant public backlash.
The controversy escalated when Seba Molefi, a user on social media platform X, publicly chastised Old Mutual for withholding her mother’s funds despite a court mandate, claiming the company was in contempt. The insurer’s initial response, suggesting Molefi’s parents had violated pertinent legislation, only fanned the flames of discontent. Subsequently, Old Mutual described the issue as a “sensitive matter,” opting to refrain from public discussion.
South Africans, including celebrities and the general public, have expressed their dismay and shock at Old Mutual’s handling of these cases. The insurer’s reputation has taken a hit, with many questioning the integrity and reliability of its services. Zakes Bantwini’s stark admission of receiving only R380 as a payout has particularly resonated, highlighting the emotional and financial strain families face when insurance companies fail to fulfill their obligations.
As Old Mutual grapples with the fallout from these allegations, the situation underscores a broader issue within the insurance industry regarding transparency, accountability, and the treatment of policyholders. The growing discontent among Old Mutual’s clients and the wider public signals a critical juncture for the company, which must address these concerns promptly to restore trust and credibility.
